• This item will arrive via FedEx or UPS Ground Delivery which includes a tracking number
• Please make sure to inspect your order upon receipt and notify us of any damages within 24 hours. Please take photos of the damaged product and the box, hold on to all packaging and email our team for review
• The grasscloth used on this piece is a natural and handmade product. As with any natural material, variations in color, texture and weave are standard. These variations are inherent characteristics of the material and add beautiful character to this piece. Claims and damages will not be considered for the aforementioned.
• Natural: If you are dissatisfied for any reason, you may return your purchase 7 days after receipt of the order in its original packaging for the value of the merchandise. You will be responsible for the return shipping charges, the full outbound shipping charges as well as a 20% restocking fee. A refund will be initiated upon the receipt of the merchandise as long as the item is still in new condition.
• Color: Due to the custom nature of this piece, this product is final sale, it is not returnable and can only be canceled within 24 hours of order placement.
• You can find more information on our shipping methods and returns policy here.

You can find information about caring for this piece here.