Terms & Conditions



Agreement between user and Society Social, Inc.

 

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.shopsocietysocial.com (the “Site”), which is owned and operated by Society Social, Inc. (“Society Social,” “we,” “us,” or “our”).

By accessing or using the Site, placing an order, or interacting with our services, you agree to be bound by these Terms and all applicable laws. If you do not agree to these Terms, please do not use the Site.

 

Use of the Site

 

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site solely for personal, non-commercial purposes and in accordance with these Terms.

You agree that you will not:

  • Use the Site for any unlawful purpose

  • Interfere with the operation or security of the Site

  • Attempt to gain unauthorized access to systems or data

  • Use automated tools (bots, scraping tools, etc.) to access or collect information from the Site

  • Upload or transmit harmful code such as viruses or malware

We reserve the right to suspend or terminate access to the Site if these Terms are violated.

 

Eligibility

 

The Site is intended for users who are at least 18 years old. If you are under 18, you may only use the Site with the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information from children under 13.



Orders, Pricing, and Availability

 

All orders placed through the Site are subject to acceptance by Society Social. An order confirmation does not constitute acceptance of an order. 

We reserve the right to:

  • Accept or decline any order for any reason.

  • Limit quantities purchased

  • Correct pricing or product description errors

  • Cancel orders suspected of fraud or unauthorized activity

From time to time we may offer promotions, discount codes, or special offers. These promotions may be subject to additional terms and may be modified or discontinued at any time. Promotions may not be combined unless explicitly stated and may be limited to one per customer.

If an order is canceled after payment has been processed, we will issue a refund for the amount charged.

Availability of merchandise may change or products may be discontinued without notice.



Custom and Made-to-Order Products

 

Many of our products are custom, made-to-order, or produced based on specifications selected at the time of purchase.

If a cancellation request is submitted after production has begun, the customer may be responsible for costs already incurred, including but not limited to:

  • materials

  • labor

  • production costs

  • shipping or return freight

  • restocking or administrative fees

All cancellation and return eligibility is described on our Shipping & Returns page, which is incorporated into these Terms by reference.

 

Order Changes

 

Because many of our products are made to order, requests to change an order must be submitted as soon as possible (generally within 12 hours of purchase).

Once an order has entered production or shipment preparation, changes may not be possible. When changes can be accommodated, additional charges may apply depending on production or labor requirements.



Shipping, Delivery, and Re-Routing

 

Customers are responsible for providing accurate shipping information at checkout.

If a shipment must be re-routed due to an incorrect or incomplete address (including missing apartment, suite, or unit numbers), the customer is responsible for any additional carrier fees.

Delivery Access Requirements: Customers are responsible for ensuring that delivery locations are accessible for the items purchased. This includes, but is not limited to:

  • Adequate doorway, hallway, and stair clearance

  • Functioning elevators (if applicable)

  • Safe access to delivery areas

If a delivery is delayed, refused, or cannot be completed due to insufficient access, the customer may be responsible for additional fees, including but not limited to:

  • Re-delivery charges

  • Additional labor or handling fees

  • Storage fees imposed by the carrier

Society Social is not liable for delays or costs arising from delivery access issues. Delivery timelines are estimates and may vary depending on production schedules, carrier delays, or other circumstances outside of our control.



Damages and Claims

 

If a product arrives damaged, you must follow the instructions listed on our Shipping & Returns page.

To submit a damage claim:

  • Notify our team in writing within 24 hours of delivery

  • Provide photographs and documentation requested by our team

  • Retain all original packaging materials until the claim is resolved

Failure to retain packaging may affect eligibility for a claim.

 

Product Images and Colors

We strive to display product colors and images as accurately as possible. However, actual colors may vary due to:

  • device display settings

  • photography lighting

  • environmental lighting

  • styling elements used in images

For the most accurate representation, we recommend ordering swatches or samples when available.



User Content, Reviews, & Social Media

If you submit, post, upload, tag, mention, or otherwise provide any content to Society Social (including reviews, photos, videos, testimonials, or social media posts) (“User Content”), you represent that you have the necessary rights to share that content.

By providing User Content, you grant Society Social a worldwide, perpetual, irrevocable, royalty-free, fully paid, non-exclusive, transferable, and sublicensable license to:

  • use

  • reproduce

  • modify

  • adapt

  • publish

  • distribute

  • publicly display

such content in any media for lawful purposes, including marketing, advertising, and promotional use.

You agree to indemnify and hold Society Social harmless from any claims arising from User Content you provide.

 

Intellectual Property

All content on the Site, including text, images, graphics, logos, product designs, and software, is the property of Society Social or its licensors and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Site without our prior written consent.

Your use of the Site does not grant you ownership rights to any intellectual property.

 

Third-Party Links and Services

The Site may contain links to third-party websites or services. These sites are not controlled by Society Social and we are not responsible for their content, policies, or practices.

Certain services used on the Site may be provided by third-party providers that assist us in operating our ecommerce platform, processing payments, fulfilling orders, delivering communications, or providing customer service.

Electronic Communications

By visiting the Site or communicating with us electronically (such as via email or website forms), you consent to receive communications from us electronically.

You agree that electronic communications satisfy any legal requirement that such communications be in writing.



Disclaimer of Warranties

The Site and all products and services provided through the Site are provided “as is” and “as available.”

To the fullest extent permitted by law, Society Social disclaims all warranties, express or implied, including:

  • implied warranties of merchantability

  • fitness for a particular purpose

  • non-infringement

  • uninterrupted or error-free operation of the Site

We do not guarantee that the Site will be secure, error-free, or free from viruses or other harmful components.


Limitation of Liability 

To the maximum extent permitted by law, Society Social shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

  • use of the Site

  • inability to use the Site

  • delays in delivery

  • errors in product descriptions

  • interruptions or technical issues

Our total liability for any claim relating to the Site or products purchased through the Site will not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.


Indemnification

You agree to indemnify, defend, and hold harmless Society Social and its officers, directors, employees, and service providers from any claims, damages, liabilities, or expenses arising from:

  • your use of the Site

  • your violation of these Terms

  • your violation of any third-party rights



Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Catawba County, North Carolina, and you consent to the jurisdiction of those courts.



International Users

The Site is controlled and operated from the United States. If you access the Site from outside the United States, you are responsible for complying with local laws and regulations.

Termination

We reserve the right, in our sole discretion, to terminate or restrict access to the Site at any time without notice if we believe a user has violated these Terms or applicable law.

 

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.



Entire Agreement

These Terms constitute the entire agreement between you and Society Social regarding use of the Site and supersede any prior agreements or communications relating to the Site.


Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date above indicates when the Terms were most recently revised.

Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

 

Contact Information

If you have questions about these Terms, please contact us at: contact@shopsocietysocial.com

 

Effective as of March 13, 2026