2018, you were our best year ever! We're so excited to say Society Social keeps growing by leaps and bounds. We're on the hunt for a new team member who can help take us to new heights! Read more below!

 

Behind the Brand / Society Social

Founded in August 2011 with six originally designed bar carts, Society Social continues to design and produce small but edited collections of unique furniture built in-house. Society Social is proud to continue the nearly 40 year tradition of creating quality furnishings available at friendly prices. The line includes NC made upholstery, casegoods, and occasional furniture from textured raffia tables, to faux bamboo bar carts, and rattan and cane mirrors and furniture.

Society Social's designs have been featured in House Beautiful's "The Best" and dubbed "The Swanky Interiors Line of of your Dreams" by Town & Country Magazine. Our furniture designs, interior design work and founder, Roxy, have been featured in HGTV, Traditional Home, Harper's Bazaar, Architectural Digest, Brides, InStyle, Oprah, Southern Living, Coastal Living, Better Homes & Gardens, Elle Decor, Real Simple, Marie Claire, Good Housekeeping, My Domaine, Apartment Therapy, Refinery 29, and The Zoe Report.

TITLE:

Customer Service / Brand Manager - Entry Level

SUMMARY

This position is extremely important to the health of the company as the ideal candidate will be managing our customer’s brand experience from wholesale to retail and will be the liaison from the consumer to corporate.

ADMINISTRATIVE AND OFFICE MANAGEMENT

• Answer the office phone and customer service email general inquiries. Forward emails to appropriate parties: Press and Brand Collaborations to Creative Director. Non-general sales inquiries to Director of Operations/Sales.
• Keeps showroom, office, and photography area organized and tidy.
• Responsible for any miscellaneous shipping needs and assists with packing of small orders or gifts.
• Reorders marketing materials when needed.
• Assists Creative Director in photography studio when needed.
• Quick pictures of products in shipping when “tagged for photography.” Camera will be provided.
• Manages Dropbox folder “shipping pics” with the above. Lets Creative Director know when new pics have been uploaded.

WHOLESALE

• Basic invoice creation via Freshbooks with the support of Director of Operations and Sales.
• Sends all wholesale and designer orders to order entry. CC's Director of Sales.
• Keeps track of orders as they go through production. Consistently aware of orders that are taking longer than expected and makes sure the customer and production are aware of the delay. Facilitates communication with factory. CC’s Director of Sales.
• Sends appropriate shipping notifications and information to each store/designer. CC’s Director of Sales and Operations.
• Follows up after delivery once delivery notification is received. Forwards any feedback to Director of Sales and Operations both positive and negative.
• Handles any transit damages and communicates between shipping company and customer.
• Maintains good relationships with wholesale/designer accounts and communicates on a bi-monthly basis with general check-ins.

RETAIL

• Answers general customer service questions in customer service inbox from product info to lead time questions.
• Logs in daily to Shopify to print all orders.
• Reviews orders with order entry.
• After order review with order entry, orders rugs, lamps, art, and additional accessories that are not Society Social as needed.
• Swatch assembly, fulfillment and mailings.
• Swatch Follow Ups
• Keeps track of orders as they go through production. Consistently be aware of orders that are taking longer than expected and make sure the customer and production are aware of the delay.
• Enter tracking information and fulfill orders on Shopify.
• Regarding White Glove delivery, send appropriate shipping notifications and follow up after delivery when delivery notification is received.
• Handles any transit damages and communicates between shipping company and customer.

INVENTORY MANAGEMENT

• Daily updates to inventory board after order review with order entry.
• Notifies Creative Director when reorders are needed for full production.
• Manages inventory of swatches and finished samples and reorders when needed.
• Monitors vendor/suppliers orders.
• Unpacks and organizes swatches from Fabric Market.

WEBSITE MAINTENANCE

• Collects and uploads press features to the press page.
• Tags products daily on Shop our Instagram/FourSixty
• Keeps list of stores on website current and up to date.
• Posts on blog when needed
• Keeps website inventory updated including wholesale and designer sales

REPORTING/TRACKING

• Updates log of all orders from order date to ship date to landed date. Generate monthly lead time reports for management. Lives on Dropbox.
• Tracks swatch request conversion from swatch order to non-conversion or conversion. Generates swatch conversion report. Lives on Dropbox.

Minimum Qualifications:

College graduate

1 years+ of work experience related to customer service / operations

You are the right fit for this job if:

• You are very organized and enjoy making systems more efficient.
• You enjoy a dynamic work environment in which responsibilities may change from day to day.
• You see our company’s growth as your own growth.
• You are known for your positive attitude, willingness to learn, and are not afraid to wear all hats.
• You believe communication is key.
• You enjoy design, furniture, and home décor.
• You are local to the Conover, Hickory area. Relocation not provided.

To Apply:

Please email your resume and cover letter to contact@shopsocietysocial.com. Include why you would be a good fit for the Society Social team as well as three references.

Due to the volume of responses we receive, we may not be able to follow up with every applicant, but if we feel you are a good fit, please expect to be contacted within two weeks of applying. Thank you!

Job Type: Full-time

• Salary: $12.00 to $15.00/hour

Experience:

• Customer Service: 1 year (Preferred)