Designer Terms & Conditions
ORDERING PROCESS:
Please reference our website and the individual product pages for retail pricing, lead times, dimensions, care information + more. All information is listed out for your convenience!
When your account is approved, you will receive an email to activate your online portal. All orders must be processed through our website. When placing an order on our website, please make sure you are logged into your account to ensure you receive your designer discount. We cannot retroactively apply your discount. Please note, we do have a $500 order minimum.
As listed at checkout, shipping charges will be calculated after your order is placed. As we prepay for White Glove Deliveries, you will receive a follow up invoice with the shipping charges due. For commercial deliveries, you will not receive a follow up invoice from our team as freight charges will be billed directly to you by the carrier. Your order will be sent into processing when shipping charges have been settled (if applicable). Payment indicates order details have been confirmed. Society Social cannot be held accountable for any incorrect information confirmed by you.
PAYMENT TERMS:
Payment is accepted by credit card. If White Glove Delivery is selected, you will receive a follow up invoice to settle on the shipping charges due. Because of the made-to-order nature of our products, we require full payment before sending an order into production. Checks are not accepted.
SHIPPING QUOTE DISCLAIMER:
When placing an order on our website, you will be prompted to select your preferred shipping method (White Glove or Commercial Delivery). The shipping charges will not be generated during the ordering process. Shipping charges will be calculated after the order is received. An invoice will then be sent to settle the balance due.
Please note, the shipping charges available to retail customers are subsidized White Glove Delivery rates as we strive to keep our line as affordable as possible to retail customers paying full price. We cannot honor the subsidized shipping rate to designers receiving a discount. With that said, it is always more cost effective for your customer to place directly through you! Please also keep in mind that for our designer accounts we do offer the option to ship commercially to a receiver with a loading dock. On average, commercial deliveries are typically more affordable than White Glove deliveries.
For an accurate shipping quote, please email our team at designinsider@shopsocietysocial.com. We are always happy to run an estimate before you quote your customer.
SHIPPING & LEAD TIMES:
All orders ship from our NC factory. Due to the handmade nature of our products, production & shipping lead times vary per piece. For accurate lead times, please reference the “Shipping Info” tab on each individual product page. Please note, multi-item orders may carry a slightly longer lead time. We do not offer international shipping at this time.
When your order leaves our NC factory, you will receive a shipping confirmation email outlining information on the carrier, details on scheduling the delivery and damage protocol. If an order is being shipped directly to a client, it is your responsibility to pass along this important information to ensure they are informed of the process.
DAMAGES:
We make it our personal goal to only deliver the best in quality, design and craftsmanship. Your custom Society Social is inspected at each stage of production and must pass a final inspection before we release it for shipping. Although rare, transit damage can occur. Please make sure to follow the steps outlined in your shipping confirmation email, also listed on our Shipping & Returns Page. These steps allow us to file a claim with the carrier. If protocol is not followed, we will not be liable for any damages and cannot honor a replacement due to the claims process.
RETURNS:
The majority of our items are custom made or finished to order and are final sale. Please reference the “Shipping Info” tab on the individual product page for accurate information. If an item is eligible for a return, you will be responsible for the return shipping charges, the outbound shipping charges and the restocking fee.
CANCELLATION POLICY:
Due to the custom nature of our products, orders can only be canceled within 24 hours of order placement.
SWATCHES:
As the majority of our products are custom made or finished to order and are final sale, we always recommend ordering swatches ahead of time so you and your client are able to view the color and texture of materials in person. Actual appearance of materials may differ from that shown on our website due to settings on each individual computer screen. Individual swatches can be ordered directly through our website or you can purchase a full swatch kit of all of our upholstery fabrics and vinyl table offerings for $60. For an additional $20, you can add our finish samples which include our natural grasscloth and rattan offerings. If a larger fabric cut is needed, please email designinsider@shopsocietysocial.com for information on minimum yardage and pricing.
EXCLUSIVITY AGREEMENTS:
We do not grant exclusivity.
TERMINATION:
Society Social reserves the right to terminate a designer account and/or the sales of its products at any time for any reason.