shipping & returns

shipping information

Shipping & Delivery Surcharges:

Shipping charges on small items that can be sent via regular mail is a flat-rate of $10.95 and will take 2-5 days from the time your order ships. Please note this does not include production time. Larger, oversized items that are heavy and bulky to ship (bar carts, chairs, most tables), carry a rate of $45, $60, or $180+ delivery surcharge, covering anywhere in the nation, as they require extra handling. Regular shipping is not charged on top of this oversized surcharge. Please note that when single oversized orders are combined into multi-item orders the oversize surcharge increases to $100 to $150 based on your location and/or white glove service becomes necessary.

White Glove Delivery:

Furniture (sofas, lounge chairs, multi-item orders too large to ship via regular mail) will be delivered via white glove service starting at a flat rate of $180. Based on your distance from our factory, it could vary up to $250. Items shipping white glove will be brought into your home, placed into the room of your choice, unpacked, and packaging removed. Because of this specialized service, please allow approximately up to 4-10 weeks for delivery. Due to demand and availability, production or routing schedules, white glove delivery items may arrive prior to, within, or after the lead time. Your customer service representative will communicate all information with you. Please note, if you miss your confirmed and scheduled delivery, you will be responsible for a redelivery fee which is set by the delivery company. 

Delivery Lead Times:

At Society Social, the majority of our pieces are custom, made or finished-to-order, and specially packed just for you. Because of this extra love and attention, please allow 2-4 weeks for delivery with an exception of white glove service which can take up to 10 weeks based on production and delivery routing schedules. If you require a signature upon delivery or have certain date requests, there may be an up-charge to make these special arrangements.

return policies

Our Policy:

**Custom finished items, upholstery pieces, and sale items are not returnable and can only be canceled within 24 hours of order placement. Custom upholstery includes sofas and chairs, upholstered tables, poufs and ottomans. Finished items include all custom color designs.**  

At Society Social, we make it our personal goal to only deliver the best in quality, design, and craftsmanship. We personally inspect each piece prior to shipment to ensure your order is in perfect condition before leaving our warehouse. Upon receipt, please immediately inspect your purchase for any concerns before disposing of or destroying the packaging and outer box. If you are accepting a white glove delivery, you must make a note of the damage on the paperwork during the delivery and you must notify us of any damages or lost items (within 72 hours); otherwise we will not be able to honor a replacement due to the claims process. 

If you do not inspect your purchase upon immediate receipt and further transport it to a second location, you will not be eligible for a replacement. Please note that all special requests and custom orders are final sale. We reserve the right to opt for a full refund over a replacement. 

If you are dissatisfied for any other reason, you may return your purchase within **7 days after receipt of the order in its original packaging for the value of the merchandise. You will be responsible for return shipping arrangements along with full (vs outbound) shipping charges as well as a re-stocking fee if the item was custom, made-to-order or made-to-finish. A refund will be initiated upon the receipt of the merchandise as long as the item is still in new condition. We list details, as well as dimensions, on each product page and encourage requesting swatches and finished samples prior to ordering to eliminate any confusion. If you have any questions whatsoever regarding this policy, please contact us before you make your purchase and we will be happy to walk you through any concerns. 

Lamps, Rugs, and Wallpaper policy:

All items in the lamp, rugs, and wallpaper collection are sold as is and thus are final sale. 

Apparel policy:

Due to the made-to-order nature of our Hostess gowns, please note that all sales are final.

in-store & factory pick-up

We politely request that all purchases be picked up in a timely manner. Items remaining in our possession after 60 days will be considered abandoned property, unless otherwise noted. 

For detailed procedures for returning items and if you have any questions about the return policy, please contact Customer Service prior to placing your order at contact@shopsocietysocial.com