Shipping & Returns

Smaller items will ship via FedEx, FedEx Oversize, or UPS. Please note, a signature may be required upon delivery. Transit lead time is typically a few business days. A tracking number will be provided in your shipping confirmation email.

Items shipping via White Glove Delivery will be brought into your home, placed in the room of your choice, unpacked and all packaging will be removed. As this is a specialized service, transit lead times are longer than a ground carrier (ex. FedEx). A tracking number will be provided in your shipping confirmation email. Prior to delivery, you will receive a phone call from the delivery team to coordinate your delivery date + time window. The delivery will not be carried out unless the date has been confirmed by you. Please note, if you miss your confirmed and scheduled delivery, you will be responsible for a redelivery fee which is set by the delivery company. Please fully inspect your order while the delivery team is present and make a note of any freight damages on their paperwork. If we are not notified of damages within 24 hours and if it is not noted on the paperwork with the delivery team present, we will not be able to honor a claim.

Items shipping via Threshold Delivery service will be delivered to the first dry area of your home. Your order will remain packaged. As this is a specialized service, transit lead times are longer than a ground carrier (ex. FedEx). A tracking number will be provided in your shipping confirmation email. Please note, depending on the size of the item/order, this service may require a scheduled delivery appointment as well as for someone to be home to accept the delivery. Please note, if a delivery appointment is needed and you miss your scheduled delivery, you will be responsible for a redelivery fee which is set by the delivery company. Please fully inspect your order and report any damage to us within 24 hours, otherwise we will not be able to honor a claim.

Due to the significant increases in freight volume and nationwide driver shortages, we are unable to expedite the shipping or delivery of orders.

Please fully inspect your order while the delivery team is present and make a note of any freight damages on the delivery paperwork. Even if the delivery team takes photos and advises they will notify us, we ask that you also take photos of the damaged product as well as the box and email our team for review. If we are not notified within 24 hours and if damages are not noted on the paperwork, a claim will not be honored.