Shipping & Return Policy
SHIPPING AND DELIVERY SURCHARGE
Shipping charges on small items that can be sent via regular mail is a flat-rate of $10.95 and will take 2-5 days from the time your order ships. Please note this does not include production time. Larger, oversized items that are heavy and bulky to ship (bar carts, chairs, most tables), carry a flat-rate $45 delivery surcharge, covering anywhere in the nation, as they require extra handling. Shipping is not charged on top of this oversized surcharge. Please note that when single oversized orders are combined into multi-item orders that are too large to ship via regular mail, white glove service becomes necessary.
WHITE GLOVE SERVICE
Furniture (sofas, lounge chairs, multi-item orders too large to ship via regular mail) will be delivered via white glove service at a $75 charge anywhere in the nation. Items shipping white glove will be brought into your home, placed into the room of your choice, unpacked, and packaging removed. Because of this specialized service, please allow up to 4-6 weeks for delivery.
DELIVERY LEAD TIME
At Society Social, the majority of our pieces are custom, made or finished-to-order, and specially packed just for you. Because of this extra love and attention, please allow 2-4 weeks for delivery with an exception of white glove service which may take longer. If you require a signature upon delivery or have certain date requests, there may be an upcharge to make these special arrangements.
Return Policy- Home
At Society Social, we make it our personal goal to only deliver the best in quality, design, and craftsmanship. We personally inspect each piece prior to shipment to ensure your order is in perfect condition before leaving our warehouse. Upon receipt, please immediately inspect your purchase for any concerns before disposing of or destroying the packaging and outer box. Notify us of any damages (within 72 hours); we will promptly arrange for a replacement. If you do not inspect your purchase upon immediate receipt and further transport it to a second location, you will not be eligible for a replacement. Please note that all special requests are final sale. We reserve the right to opt for a full refund over a replacement.
If you are dissatisfied for any other reason, you may return your purchase within 10 days after receipt of the order in its original packaging for the value of the merchandise. You will be responsible for return shipping arrangements and charges as well as a re-stocking fee due to the custom, made-to-order and made-to-finish nature of our products. A refund will be initiated upon the receipt of the merchandise as long as the item is still in new condition. We list details, as well as dimensions, on each product page and encourage requesting swatches and finished samples prior to ordering to eliminate any confusion. If you have any questions whatsoever, please contact us before you make your purchase and we will be happy to walk you through any concerns.
For detailed procedures for returning items, please contact Customer Service at email@example.com
Return Policy- Clothing
Due to the made-to-order nature of our Hostess gowns, please note that all sales are final.